Terms of Service

1. Acceptance of Terms & Minimum Age Requirement

By creating an account, selecting the affirmative consent checkbox during registration, authenticating via third-party providers (Google, Facebook, or Phone OTP), linking your Meta/Instagram accounts, or accessing LoopDM ("Service", "we", "us", or "our"), you agree to be legally bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to all terms and conditions contained herein, you may not access or use LoopDM.

Evidentiary Record of Assent: You acknowledge and agree that upon submitting your registration, LoopDM digitally records an immutable compliance audit record comprising your timestamp of assent, terms policy version, client IP address, and browser/device user-agent string as verified evidence of your affirmative execution of this Agreement.

Eligibility & Age Restriction (18+): You represent and warrant that you are at least eighteen (18) years of age, or the legal age of majority in your jurisdiction, and possess full legal capacity to enter into a binding contract. LoopDM is strictly designed for adults, professionals, and legitimate businesses. If you are under 18 years of age, you are strictly prohibited from creating a workspace, connecting social media assets, or using the Service in any capacity.

LoopDM provides automated workflow solutions for creators and businesses operating on Instagram and Facebook. The Service is currently offered under a Free Public Testing Phase at zero monetary subscription cost to gather community feedback and optimize system reliability. Core features include:

• Automated keyword detection on comments posted to designated Instagram Posts, Reels, and Facebook content.
• Sending automated direct messages (DMs) and public comment replies containing requested links, resources, or information.
• Automated anti-spam opt-out handling: End users may reply STOP at any time to suppress future automated direct messages.
• Safety and delivery controls including account warm-up tiers, rolling velocity windows, randomized delivery jitter, and keyword blocklists.
• Real-time analytics and audit logs showing automation executions and delivery status.
• Audience contact list aggregation, machine-readable JSON data portability (GDPR Art. 20), and CSV log exports based on voluntary user interactions.
• In-app support ticketing and technical issue reporting for product support and issue remediation.

3. Meta Platform Policy & Acceptable Use

LoopDM operates through official APIs provided by Meta Platforms, Inc. As a condition of your use of LoopDM, you represent and warrant that:

• You will strictly comply with all Meta Platform Terms and Developer Policies.
• You will abide by the Instagram Community Guidelines and Anti-Spam standards.
• You have all necessary rights, licenses, and permissions to connect your designated Facebook Pages and Instagram professional accounts.
• You will only send automated direct messages to users who have voluntarily initiated an interaction by commenting or messaging with your configured trigger words.
• You are solely responsible for ensuring the content of your automated DMs, configured trigger keywords, and shared links comply with Meta guidelines, anti-spam laws (e.g., CAN-SPAM, GDPR), and applicable intellectual property rights.

4. Prohibited Uses

You expressly agree NOT to use LoopDM for:

• Sending unsolicited bulk commercial messages, spam, deceptive advertising, or phishing links.
• Harassment, impersonation, hate speech, or distribution of malicious software.
• Circumventing Meta messaging rate limits or platform safety filters.
• Scraping, unauthorized harvesting, or selling personal identifiable information of your followers.
• Distributing pirated digital goods, copyrighted material without authorization, or infringing intellectual property.
• Any illegal activities violating applicable federal, state, local, or international laws.

Violation of this section results in immediate and permanent termination of your LoopDM workspace without notice.

5. User Accounts, Multi-Tenant Isolation & Channel Warranties

Multi-Tenant Isolation & Channel Warranties: LoopDM operates as a multi-tenant platform where each creator workspace is strictly isolated and independently managed. You represent and warrant that you are the sole verified owner or authorized administrative agent of any Facebook Pages and Instagram Business/Creator accounts connected to your workspace. You are strictly prohibited from linking or attempting to automate social media assets for which you do not possess express legal authorization.

Credential Safeguards: You are responsible for safeguarding your login credentials (including passwords and one-time verification codes) and maintaining the confidentiality of your workspace. You agree to notify us immediately of any unauthorized access to or compromise of your account.

Channel Disconnection: You retain full authority to disconnect any connected Facebook Page or Instagram account at any time via your Account Settings or by revoking permissions in Meta's Business Integrations.

6. Data Processing Terms (GDPR Article 28 Addendum)

To the extent that you connect an Instagram or Facebook account and use LoopDM to interact with followers, commenters, or message senders located in the European Economic Area (EEA), United Kingdom, or Switzerland, this section constitutes our Data Processing Addendum under Article 28 of the GDPR:

• Role Distinction: You (the creator or business subscriber) act as the Data Controller regarding the personal data of your social media followers and commenters. LoopDM acts solely as your Data Processor.
• Documented Instructions: LoopDM processes personal interaction data (such as scoped user IDs, usernames, comment text, and direct message contents) exclusively on your documented instructions, which are given by configuring keyword triggers, public replies, and DM templates in your dashboard.
• Confidentiality & Security: LoopDM ensures that all personnel and automated systems authorized to process personal data have committed to strict confidentiality, and implements industry-standard technical measures (including AES-256-GCM token encryption and TLS 1.3 transmission) pursuant to GDPR Article 32.
• Data Subject Rights Assistance: LoopDM provides self-service mechanisms—including real-time opt-out suppression (responding STOP), machine-readable data export, and 1-click account and data erasure—to assist you in fulfilling your legal obligations to data subjects.

7. Intellectual Property & DMCA Takedown Policy

LoopDM respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act (17 U.S.C. § 512) and international copyright laws, we maintain a notice-and-takedown procedure for alleged copyright infringement.

If you believe that your copyrighted work is being infringed or distributed without authorization through content, links, or media configured in a LoopDM automation, please send a written notification to our designated copyright contact:

Repeat Infringer Policy: LoopDM will promptly terminate the workspaces and accounts of users who are found to be repeat infringers of intellectual property rights.

8. Disclaimers & Limitation of Liability

LoopDM is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied.

Because LoopDM relies on third-party APIs provided by Meta Platforms, Inc., we cannot guarantee 100% uninterrupted uptime or immediate delivery in cases of Meta API maintenance, platform rate limiting, or network interruptions. While LoopDM provides built-in velocity safeguards, account warm-up tiers, and delivery pacing tools to assist in platform compliance, these mechanisms are technical aids and do not constitute an absolute guarantee against Meta account restrictions or penalties if you engage in abusive or non-compliant messaging behavior. To the maximum extent permitted by law, LoopDM shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the service.

9. Governing Law & Dispute Resolution

Governing Law: These Terms and any dispute, controversy, or claim arising out of or relating to your use of LoopDM shall be governed by, construed, and enforced in accordance with the laws of India, without regard to its conflict of law principles.

Informal Negotiation: Before initiating any formal legal dispute, you agree to attempt in good faith to resolve any disagreement informally by contacting us at [email protected] for a period of at least thirty (30) calendar days.

Exclusive Jurisdiction: If a dispute cannot be resolved through informal negotiations, both you and LoopDM consent to the exclusive jurisdiction and venue of the competent courts located in New Delhi, India for any formal proceedings.

10. Contact Information

If you have questions or inquiries regarding these Terms of Service, please contact us at: